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Frequently Asked Questions

1. GioiadellaCasa.it
1.1 What is GioiadellaCasa.it?
1.2 Where is GioiadellaCasa.it
1.3 How can i contact the Staff?

2. Registration
2.1 How can i be a Member of GioiadellaCasa.it ?
2.2 How can i modify my datas?
2.3 How can i delete my account?
2.4 I want only the Newsletter, is possible?
2.5 How can i Suspend or Delete the iscription to the Newsletter?
2.6 If i forget my password?

3. Orders
3.1 Cart, how does it works?
3.2 What about the Cookies?
3.3 How can i see the shipping cost?
3.4 How to submit one order ?
3.5 How can i s hip packets to an address that is no one of the registration?
3.6 Notes and comments of one Order.
3.7 How to check the order state ?
3.8 How to make on order without iva?

4. Products
4.1 What about products that are not in the site.
4.2 Can i order something that i see in the shop(in Florence)?
4.3 How to find out a product ?

5. Shipping
5.1 Shipping cost.
5.2 When i have to decide the shipping way ?
5.3 How can i ship my packets?

6. Payments
6.1 Way of payment?
6.2 How can i modify the way of payment choosen?

7. Discount Coupon
7.1 How can i use a discount sconto?
7.2 How can i have a Disconut Coupon?

8. Whish List, products you are looking for!
8.1 What is the Wish List?
8.2 How it works and how much it costs?

ANSWERS:

1.1 What is GioiadellaCasa.it?

Gioiadellacasa.it is born in 2000 to permit the comunicacion from people from abroad to us. Send an email is very easy and fast, and you can do it when you want... Now GioiadellaCasa.it is something more, it allows to buy products and ask for informations. We want to show our italian product and knowledge all over the world!

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1.2 Where is GioiadellaCasa.it

Gioia della Casa is in Florence, in via Sant'Antonino 31/r 50123 Firenze ITALY.
PI: 03909300489

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1.3 How can i contact the Staff?

There are a lot of way to contact the Staff:
- By phone: +39 055 216020 [Speak English by phone is difficult and we are sorry if we didn't understand at the fist time!]
- By email: staff@gioiadellacasa.it
- Web Form: Contact Us
- Fax : +39 055 216020

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2.1 How can i be a Member of GioiadellaCasa.it ?

If you want to receive news and inforations every month or if you want to Order something you can make a Registration (read more about Privacy). Make a registration is very easy, you can use the page Register or make an order and fill the form when is asked.

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2.2 How can i modify my datas?

We insert a special page for this: Your Profile you can go to this page when you logIn and click in Your Profile into the Control Panel.

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2.3 How can i delete my account?

Fill the logIn form and click on Delete in the Control Panel and follow the instruction. You can delete your account every moment and it takes only 1 minutes.

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2.4 I want only the Newsletter, is possible?

Of course, you can insert you name and surname ( or your nick name ) in the Newsetter form and click on Submit. You will receive a special code for delete or modify your account.

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2.5 How can i Suspend or Delete the iscription to the Newsletter?

In the Newsetter page you have to insert the email address and the mailing code (the one you receive at the moment of the iscription) and click on "Enter". Then you can Suspend the Newsletter for one month, two... or when you want. Or delete your Subscription. Remember that all the informaions filled in the Newsletter form will be used only for the Newsletter.

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2.6 If i forget my password?

It isn't a problem, click on ' Forget your Password? ' in the control panel and insert your userId and email. The password will be send to your email account.

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3.1 Cart, how does it works?

You can insert the object you want by "Add to Cart" o "See details". you can insert from 1 to 10 different objects. The you can select the way of payment or the way and the country of the shipping.

In the Cart you can modify the number of object of one item, delete items and choose the shipping way you prefer.

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3.2 What about the Cookies?

For a correct navigation of the web site and to order objects you have to enable the cookie support.

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3.3 How can i see the shipping cost?

You can see the shipping cost in the Cart, remember that before you have to insert the objects you want and select the destination Country. Then press on Update and verify the Shipping cost.

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3.4 How to submit one order ?

To submit an order you have to insert what you want in the cart, select the Shipping Country and the Way of Payment and press Submit; then you have to fill the form or insert your userID and password (if you are registered). Then take a look of the order summary and press Submit.

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3.5 How can i ship packets to an address that is no one of the registration?

Is very easy, you have to use the form "NOTE" that is in the Summary page of your order.

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3.6 Notes and comments of one Order.

Inthe order page we put have a special place colled "NOTE", here you can insert information or questions about the order that you are submitting. If the order is submitted yet use the Contact Us form.

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3.7 How to check the order state ?

You have to LogIn and press "Your Orders" in the Control Panel and then click on the order code.

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3.8 How to make on order without iva?

You have to select this option in the Cart: "I declare that i live out of the European Union".

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4.1 What about products that are not in the site.

You can ask for them throught the Contact Us form.

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4.2 Can i order something that i see in the shop(in Florence)?

Yes of course, but before you have to send us an email asking if the object is still available.

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4.3 How to find out a product ?

Looking for product is very easy. Go in the Products page, select Supplier, if you know the name of the Supplier, Category , if you are looking for a type of object.
To see the new entry of the site click on last 5 and to see the best offerts click on More Scounted .

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5.1 Shipping cost.

You can look for the shipping cost in the Cart, after the selection of your objects and of the shipping country. Remember to press Update to make active your changes.

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5.2 When i have to decide the shipping way ?

You decide the shipping way in the cart. You have to select the shipping Country, if you want an assured or a fast shipping . Remember that after a change you have to press on Update.

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5.3 How can i ship my packets?

We have two way of shipping, fast and normal. Then you can select if you want an assured shipping or not assured. < more details >

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6.1 Way of payment?

Click here for the Way of Payment page.

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6.2 How can i modify the way of payment choosen?

Yes you can choose to pay with credit card even if you select to pay in another way. To do it you have to logIn, go in the Your Order page, in the control panel and select "Pay Now".

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7.1 How can i use a discount sconto?

Use a discount coupon is really easy, just insert it in the shopping cart , ex. XXXYYYZZZ and click on "Insert Coupon". The system will control the coupon and isert it in your cart. You can insert the coupon before or after the products. The discount coupon could be personal or not, if is personal , you can use it only one time.

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7.1 How can i have a Disconut Coupon?

You can use the coupon one time or more, it depends on the type of coupon .

You can find coupon on facebook, twitter o google+ , or on other sites...

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8.1 What is the wish list?

The Wish list is a list of your products, with this list you can:
1) Find a products fastly
2) Receive an email if the price il lower (from the 5%)
3) Receive an email if there is an offer on that product

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8.2 How it works and how much it costs?

The Wish List is FREE , you can use it when and how many times you want. The use is limited to Registered user, due to technical reason.

To use it add a product to your Wish List in the product list:

1) Decide if you want to receive the notifications
2) Add a text to the item you are looking for.

You can delete a product with the "X" button.

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Contact Us
Skype : gioiadellacasasrl
Telephone : 055216020
P.IVA : 03909300489
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